“There’s an ethical issue here that I hope some of you will consider,” CNBC quoted Cerf as saying. He was speaking with attendees at a Mountain View, California, conference. His warning comes at a time when the concept of AI-powered chatbot has burst in popularity following the success of ChatGPT.
“Everybody’s talking about ChatGPT or Google’s version of that and we know it doesn’t always work the way we would like it to,” he said while referring to Google’s Bard conversational AI that was announced last week.
Earlier this year, Microsoft announced a multi-billion dollar investment in ChatGPT-creator OpenAI. It recently launched ‘new’ Bing search engine with AI capabilities. Multiple reports have suggested that several companies are looking to invest in AI chatbot space when it is apparent that the technology is not reliable.
“If you think, ‘Man, I can sell this to investors because it’s a hot topic and everyone will throw money at me,’ don’t do that. Be thoughtful. You were right that we can’t always predict what’s going to happen with these technologies and, to be honest with you, most of the problem is people — that’s why we people haven’t changed in the last 400 years, let alone the last 4,000,” Cerf noted.
“They will seek to do that which is their benefit and not yours. So we have to remember that and be thoughtful about how we use these technologies,” Cerf added.
While talking about the responses given by the chatbots, Cerf said there’s a gap between what the technology says it will do and what it does. “That’s the problem. … You can’t tell the difference between an eloquently expressed” response and an accurate one.